We offer free standard shipping for all orders. 

Orders usually ship within 2 business days. Once shipped,

• for UK, your order should arrive within 3 to 5 business days.
• for USA, your order should arrive within 4 to 8 business days.

Can I change my shipping address?

Yes, provided your order has not shipped. Please contact us ASAP via our Contact Us page or email us at help@veepli.com and we can change it over.

If your order has already shipped, we will do our best to see if a redirection is possible. But kindly understand that it's not guaranteed and extra charges may incur if successful. Please also kindly note that we cannot redirect or retrieve orders successfully delivered to an incorrect address.

So please carefully check your address details at checkout.

We offer easy returns for 30 days from the date your order is delivered / received. Simply contact us via our Contact Us page or email us at help@veepli.com to initiate your returns.

Pre-paid return labels will be offered, and only US$7 will be deducted for the return shipping fee. Remaining balance will be refunded to you. If you have paid for the return shipping fee, we will refund the full amount that you have paid for the items returned.

If it's a false, defective item or other error caused by us, we will cover the return shipping fee.

However, not all items are eligible for returns. To be eligible for a return:

• Items must be returned within 30 days from the date your order is delivered / received.
• Items were not marked “Final Sale” or “Non-Returnable” at the time of purchase. Information is shown in product page.
• Items must be returned unworn, unwashed, and undamaged with all original tags attached.
• Items must be returned in the original packaging, and in ‘as new’ condition.

Please kindly note that we don't accept items returned directly without contacting us first.

It takes up to 3 business days to process the refund, after we receive the returned items.